This Privacy Policy should be read in conjunction with our Terms of Service and Collection Notice. Together, these documents outline how we handle your personal information and the terms governing your use of our services.
Introduction
This Privacy Policy (Policy) applies to personal information collected by Claimsplus Lawyers Pty Ltd (ABN 15 672 645 368) and our related companies and businesses (we, our, or us) including but not limited to SuperSearch.com.au.
This Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.
This Policy does not apply to the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Personal Information
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
Sensitive information: is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
Why We Collect Information
We collect, hold, use and disclose your personal information for the purposes of:
(a) providing services and products to you, or providing you with information about our services and products;
(b) facilitating your participation in our loyalty programs;
(c) communicating with you, including responding to your enquiries and providing you with information or advertising that may be of interest to you;
(d) improving and optimising our service and product offerings;
(e) complying with our legal obligations and resolving any disputes that we may have;
(f) researching and developing our services and products;
(g) business planning and development, including developing and improving our website, products and services;
(h) for any other purpose to which you have consented; and
(i) for any other purpose required or authorised by law.
What We Collect
The types of personal information we may collect about you include:
(a) your name, date of birth and tax file number (TFNs) collected under the authority of section 202(ia) of the Income Tax Assessment Act 1936 for the sole purpose of facilitating the administration of the Superannuation (Unclaimed Money and Lost Members) Act 1999, including conducting superannuation searches with the Australian Taxation Office (ATO) on your behalf;
(b) information you provide to us when you participate in any of our marketing activities, including surveys, promotions, and competitions;
(c) your contact details, including your email address, street address and/or telephone number;
(d) your demographic information, such as your postcode, age, and gender;
(e) details of the services and products we have provided to you and/or that you have enquired about, and our response to you;
(f) your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
(g) information about your access and use of our services and products, including through the use of Internet cookies, your communications with our services and products, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
(h) additional personal information that you provide to us, directly or indirectly, through your use of our services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
(i) any other personal information requested by us and/or provided by you or a third party, including information you submit to us etc.
How We Collect
We collect personal information in a variety of ways, including:
(a) directly from you, including when you contact us, use our services, associated applications or associated social media platforms;
(b) from third parties; and
(c) from publicly available sources.
Anonymity
We may collect anonymous or pseudonymous information about you. We will only do so if it is lawful and practicable to do so. For example, we may de-identify personal information about you, but we remove the information that identifies you.
Cookies & Analytics
We may use cookies, tracking pixels and similar technologies on our websites and social media pages. A cookie is a small file that is stored on your computer or mobile device. Cookies are used to identify you and your interests, to remember your preferences, to track your use of our website and to provide you with a more personalised experience.
Google Analytics:
We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.
You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google's Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple's advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
To find out how Google uses data when you use third party websites or applications, please see here.
Facebook/Meta Analytics:
We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta platforms based on your activity on our website/app. You can control whether we can join data from third party partners with your Meta account for ads by adjusting your preferences within Meta's settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta's Privacy Policy here.
Use of AI
Overview: We may use artificial intelligence and machine learning technologies (AI) to enhance our services, improve user experience, and analyse data. This includes but is not limited to:
(a) Personalising content and recommendations based on your browsing history and preferences.
(b) Analysing aggregated and anonymised data to identify trends and improve our service offerings.
(c) Automating certain customer service interactions to provide faster responses.
Security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
If you believe that any information we hold about you is out of date, incomplete or inaccurate, please contact us.
Overseas Disclosure
We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.
If you have any queries or objections to such disclosures, please contact us to discuss your concerns.
Your Rights
You may opt-in or opt-out of our marketing communications at any time by contacting us, or by using the opt-out facilities provided in our marketing communications.
You have certain rights in relation to your personal information. You can access, correct, or delete your personal information by contacting us. We will respond to your request within a reasonable time. We may charge you a reasonable fee for providing you with access to your personal information. We will not charge you for making a request, for correcting your personal information, or for associating a statement with your personal information. We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction. You also have the right to complain to the Office of the Australian Information Commissioner about our handling of your personal information. More information about your rights under the Privacy Act.
Complaints
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Policy Changes
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our current Privacy Policy.
Contact Us
For any questions or notices, please contact us at:
Email: privacy@supersearch.com.au